All items are made to order. This means that when you place your order, we print/make that item just for you, one at a time, for the best quality! 

Production Time: All orders are processed within 2 - 5 business days before shipment.

Shipping Time: Once your item/s is dispatched, the estimated delivery time is:

• USA: 7-15 business days
• Rest of world: 14-20 business days

Shipping Fee: We calculate shipping fee at Checkout depending on size, weight of the product, and your shipping address.

Free shipping: We offer free shipping on orders over $85

Tracking Number: When available, we will send you the tracking number via email so that you can track your order's status.

Worldwide Shipping Available: Yes! We ship worldwide, but the shipping rates and fees may vary depending on your country or region.

If you have any other queries, please feel free to email us at Cs@Familystore.com

• Please complete fields required to customize options (Name/Characteristics) and recheck carefully all the customized options.
• Text: Standard English excluding special characters, emojis to ensure the best looking.
• Characteristics: Pick one-by-one options that match your description.
• The last step, click "Preview" to get a glimpse of the wonderful creation you’ve made ❤️.

Please be aware that the Preview may be slightly different from the physical item in terms of color due to our lighting at our product photoshoot or your device’s display.