We take pride in creating items that are made to order. When you place an order with us, we ensure that your item is printed or made specifically for you. We believe in delivering the best quality, and by crafting each item one at a time, we can maintain a high level of attention to detail and ensure that it meets our stringent standards.

Production Time: All orders are processed within 2 - 5 business days before shipment.

Shipping Time: Once your item/s is dispatched, the estimated delivery time is:

• USA: 7-15 business days
• Rest of world: 14-20 business days

Shipping Fee: We calculate shipping fee at Checkout depending on size, weight of the product, and your shipping address.

Free shipping: We offer free shipping on orders over $85

Tracking Number: When available, we will send you the tracking number via email so that you can track your order's status.

Worldwide Shipping Available: Yes! We ship worldwide, but the shipping rates and fees may vary depending on your country or region.

If you have any other queries, please feel free to email us at Cs@Familystore.com

• Please complete fields required to customize options (Name/Characteristics) and recheck carefully all the customized options.
• Text: Standard English excluding special characters, emojis to ensure the best looking.
• Characteristics: Pick one-by-one options that match your description.
• The last step, click "Preview" to get a glimpse of the wonderful creation you’ve made ❤️.

Please be aware that the Preview may be slightly different from the physical item in terms of color due to our lighting at our product photoshoot or your device’s display.